This guide explains the management of voice prompts by creating and customizing audio clips. The process includes creating a new audio clip and importing prerecorded clips from the library. It is crucial to ensure compliance with supported audio formats like mp3 or wav. Furthermore, users have the option to apply volume-based enhancements depending on the type of audio content.
Creating your Audio Clip
Voice prompts are created and managed through the Voice Prompts menu. Click on the “Audio Clip library” button to import a new audio clip.
Click on New audio clip to create a new audio clip
Audio clip label
Please note that a name is required for the audio clip, and it must be unique.
Customizing your audio clip
A Prerecorded audio clip can be imported through the Audio clip library. To import a new file, click the "New audio clip" button and provide the requested details.
VoicePortal supports a wide range of audio formats, such as: mp3, wav, flac and ogg. If you have any other file formats please contact Enreach support.
Audio clip settings
Audio content types like Speech, Music, and Studio apply volume enhancements to audio files.
Speech: Recommended for speech files, this setting adjusts volume and normalizes it to standard speech levels.
Music: Ideal for music files, this also adjusts volume and normalizes it for consistent levels, with fewer adjustments than speech files.
Studio: Suggested for files with pre-adjusted volume, this doesn’t alter the content.
Fade-in and fade-out effects can be applied, commonly used in queue music with announcements.
3000 milliseconds = 3 seconds, this is a typical duration for fade-in and fade-out
