Here the user can change their own settings.
My account is accessed from top right of any view:
Following settings can be changed:
Language and region
Language - Language of user interfaces. Currently only English is supported.
Prompt language - Language of announcements played for callers, such as those played before call is transferred elsewhere, voicemail message etc.
Region - Defines the user's time zone.
Password
Change your password to a new one. Enter a strong enough new password to use. It must be at least 7 characters and should include lower and upper case letters, numbers and special characters
Please note: In some cases password changing has been disabled for your account. Please change your password in your own password management system or contact your local administrator.
PIN code
Change your PIN. It is used to authenticate when accessing the system via phone call for example when accessing voicemail messages. It must consist of digits only, and be between 4 and 10 digits long.
For security reasons your current PIN code cannot be displayed. If you forgot your PIN, you can simply set a new one.
Privacy
This setting defines how call privacy default is set for new direct calls.
If the call privacy is set to “Private” or “Work”, you can change it within 14 days from the call view in the user interface. "Undefined" calls can be classified for a longer period.
If the privacy class is Work, the call is processed as a service call, where the company is a party in communication. Service call settings and rules are applied to call visibility in user interfaces and reports, call recording retention times and access rights, and to data transfers to other systems. All processing is done securely, and the data is available only to those who need it in their work tasks. User-based data is valuable in developing customer service, skills and resourcing.
If the privacy class is Private, call information at personal level is visible only for you. Call recordings are not accessible by others, and their retention time might differ from service call retention times, depending on the service subscriber’s settings. The calls are aggregated to summary level without personal information in reports and other statistical analyses, unless there is a legal obligation or similar need to show detailed information, like the obligation to itemize calls to premium/value-added service numbers on an invoice.
If the privacy class is Undefined, the call is processed like a private call, unless the corporate subscriber has not instructed other type of processing and provided a legitimate condition for processing.