Voice for Browser is a softphone application based on WebRTC technology. The softphone can be used with Chrome browser without any extra installations. Windows supported audio devices can be used as such. Voice for Browser is available as a standalone softphone and also as integrated into Salesforce or Dynamics 365.
Functionality
Availability management
Contact directory (company and personal)
Answering, ending and rejecting offered phone calls
Making a call using contact directory, keypad, or call history
Changing the phone number shown to a call recipient (CLI)
Muting / Unmuting the microphone
Holding / Unholding the call
Call transfer (direct transfer and consulted transfer)
DTMF with a keypad
A caller identification in the contact directory
Personal service pool membership management
Service pool monitoring
Service pool details (who is serving and their settings)
Personal direct and service pool call history
Personal settings like audio device and language management
SMS sending
Wrap-up time after service call with automatic or manual wrap-up finishing
Call recording pause/resume during a call
See more at user guide: Voice for Browser, user guide