SpeechInsight is a product concept currently available only for piloting purposes. It enables the analysis and monitoring of automatically transcribed call content for selected service pools. Typical use cases for SpeechInsight:
Agent training and optimized resource planning
Tracking and understanding of popular topics and keywords within conversations
Improving the customer CX
Understanding the correlation between conversation content and sentiment
Improving sales performance
Understanding the correlation between conversation content and outcome of the call
Summary of features available in SpeechInsight product concept
Historical analysis for automatically transcribed call content
Daily call transcriptions for selected service pools
Analysis of conversations and conversation abstracts
Filtering of calls by call content
Keywords
n-Grams
Filtering of calls by caller and receiver sentiment
Positive
Neutral
Negative
Filtering of calls by service pool
Filtering of call by waiting time
Short
Medium
Long
Keyword trends by
Time
Service pool
User / agent
Sentiment trends by
Time
Service pool
User / agent
Licensing and pricing
For pilot project pricing, please contact your Benemen account representative or sales@benemen.com for details.
SpeechInsight concept will be embedded as part of Voice Analytics, Voice Monitor and Voice Data -products in the coming releases as “Conversations” -module.
Voice Analytics Release notes and roadmap
Voice Analytics, release notes and roadmap
Voice Monitor Release notes and roadmap
Voice Monitor, release notes and roadmap