v4.1.5 (29 Mar 2022) - not released yet
New onboarding process for first login:
Updated Privacy Policy is displayed https://www.enreach.fi/voice-by-enreach-privacy-policy - CORE-3275Getting issue details... STATUS
Required permissions are explained before accepting them - CORE-3286Getting issue details... STATUS
Pools view changes: - CORE-3289Getting issue details... STATUS
Serving tab now also includes the users who are in a call. This is similar to Voice Center.
Notification view is now more clear about letting the user create only one notification per pool
Notification view now automatically removes a notification which has already been displayed to the user
v4.1 (01 Feb 2022)
Call supervising - silently listen, whisper and barge in on ongoing service calls in real time
Improvements to app performance
Known issue: Uploading of contacts is currently unavailable in Personal directory
v4.0 (13 Dec 2021)
Benemen is now Enreach. App now has new Enreach layout and new name Voice by Enreach.
v3.4 (15 Nov 2021)
New Pool users view displays all users who are members in any service pools. Find a specific service pool member and edit their settings. See more at: Pool users
Remember possible selected Call cases filtering after app restart
Directories can now be selected individually under Contacts
Service pool Max. wait time formatting changed from x sec to mm:ss
Showing now closed call cases from past 7 days instead of previous 24 hours
Fix for multiple assisted callback notifications
Fixed permission issue when changing other user's service pool active status
Added call recording DTMF controls to Call recording view help dialog
v3.3 (14 Sep 2021)
New Transfer calls view replaces previous BeneCC view
Wrap-up time in Pools view:
See your own wrap-up status and stop it with Finish now button
See if pool users are in wrap-up time
Pools main view: Added Manage option to pop-up menu (⋮) to clarify access to pool details
Pool details view: Added pool status in top bar as a colored circle
Pool details view: Added indicator to profile image if user is on a call or in wrap-up time
Contacts view: last source filter selection is remembered
List views can now be refreshed by pulling the view down
When sliding to another tab, view snaps back to current one
App permissions are asked now when a functionality needs them
Fix for assisted callback
Term consistency: Call handling is now Call cases
v3.2.1 (22 Jun 2021)
Assisted callback Assisted callback
Fix for password recovery
v3.2 (03 May 2021)
See the release highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/edit-v2/1599472450?draftShareId=8b4d1d47-cb76-4d8c-8880-ba493ce846f1
New Statistics view with numeric data about calls and service pools
Voicemails are now displayed on the front page as a new card and a new view with everything related to voicemail
Multiple call recordings on one call can now be played back
Small layout changes on personal call history view
v3.1.01 (11 Mar 2021)
Improvements to app performance
v3.1 (03 Mar 2021)
Improved user experience!
See the highlights: BeneVoice for Android and iOS v3.1 highlights
New front page with useful details about how you receive or make calls
Bottom navigation for easier use
Missed calls counter displayed at bottom of front page
Current availability state can be edited and call transfer set
Availability now displays possible end time and note text instead of just the eventtype
Combined history view for both personal and service pool calls
Display number for outgoing calls (CLI) can now be selected
Service pool switch moved under Service pools
Added user’s terminal list and phone numbers viewable under user settings
Added new Additional settings view for setting transfers and voicemail greeting
Callback request view aligned with other Benemen user interfaces
Automatic call categorization handling improved
Directory search now automatically suggests contacts
Personal directory update fix
Includes also bug fixes and other improvements
v3.0.01 (10 Jun 2020)
BeneApp is now BeneVoice!
Rebranding of the app
Improvements to app performance
v3.0 (11 May 2020)
Brand new BeneApp 3.0 is here!
A completely overhauled user interface for easier use
Familiar functions with improved usability
See your availability and call status at the front page
Service pool management with add/remove users, activate users, skill sliders, etc.
v2.3.02 (22 Nov 2019)
Improvements to app performance
v2.3.01 (20 Nov 2019)
Improvements to app performance
v2.3 (11 Nov 2019)
Callbacks can be collected from the following service calls:
Missed calls
Dropped calls
Manual callback items
Grouping of related callback items:
Avoid duplicate calls to the same customer
Group by caller number
Between callback lists and service pools
An agent can see and handle the related callback items
Agent notifications:
BeneApp notifies the agent about new callback items
Service call history
Service Pool Management Notification alerts
v2.2.00 (17 Jul 2019)
Personal directory: Upload your phonebook to BeneCloud as a directory. The personal directory will be available in all Benemen products
Improvements to app performance
v2.1.03 (8 Apr 2019)
Improvements to app performance
v2.1.02 (1 Apr 2019)
Notification settings: users can now modify how notifications are displayed
Automatic call categorization: Automatically categorize your calls to work and private
New layout for call categorization
Improvements to app performance
v2.1.01 (6 Jul 2018)
Improvements to app performance
v2.1.00 (28 Jun 2018)
Support for multiple silos
Manage your call privacy
Improvements to app performance
v2.0.05 (15 May 2018)
Improvements to app performance
v2.0.04 (8 May 2018)
Improvements to app performance
v2.0.03 (26 Apr 2018)
Improvements to app performance
v2.0.02 (11 Apr 2018)
Improvements to app performance
v2.0.01 (10 Apr 2018)
Bug fixes:
Local contacts in correct order
Login page Huawei swype fix
Durations in correct format 00:00
v2.0 (6 Apr 2018)
Availability management, Directory, Personal call history and more.
v1.0.39 (27 Oct 2017)
Usability improvements
v1.0.33 (16 Aug 2017)
BeneDesk Service pool management view fixed
BeneDesk BeneCC view fixed
v1.0.32 (1 Jul 2016)
New UI
View Call History