IVR services can be configured to handle and route the incoming calls before ending up to the service pools or individual users. IVR voice menus guide the caller to desired destinations by using the dial tones in the phone. For example, the caller can hear after calling to a customer service number: “ Welcome to customer service”, if you want to talk with project manager, press 1, if you want to talk with support, press 2” IVR prompts can be pre-recorded or used with text-to-speech services. Basic one level IVR menus can be taken easily in use. If more advanced multi-level structures are needed Benemen Enreach customer support should be contacted for further assistance.
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