...
Logging into a service pool
Operation in a service pool
Call transfer
Call transfer by using the directory
Call transfer by using the transfer field
Transferring a call to another service pool
If the transfer destination does not answer
Hold
Instructions
Logging into a service pool
Logging into a BeneDesk service pool is fast and easy.
Open the BeneCC functionality on Open the CC Dashboard view from the Main page
In Activate the BeneCC activate the Receive service pool calls functionality
...
Operation in a service pool
Activate the service pool calls with the Receive service pool calls selection (see the picture below).
...
Notice that the calls are not connected according to the membership only, but the user's availability status must also allow connecting calls.
Call transfer
When a call is arriving, you can see:
...
Set the call to hold
Close the call
Transfer the call
Call transfer by using the directory
To transfer a call, search the recipient from the directory
...
Click the person’s phone number and the number is copied to the transfer field
Click the Transfer button to transfer the call
...
Call transfer by using the transfer field
A call can be transferred also to another number than numbers in the directory, by typing the destination number to the Transfer field and clicking the Transfer button.
...
Transferring a call to another service pool
A call can be transferred to another service pool by:
...
All users don’t necessarily have all the service pools on their Service pool list, but all service pools can always be found from the directory.
...
If the transfer destination does not answer
When the destination number does not answer, the returning call can be identified by the double arrow symbol.
...
Hold
If you have set a call to hold by the yellow Hold button and you return the call, it is offered as a new call.
...
Instructions
The instructions page can be opened by clicking the question mark icon.
...