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Release 0.4 (28 February 2024)

  • Call recording listening via Salesforce audio call player

  • Enterprise Calls, automated voice call record creation for phone calls handled outside of Salesforce Omni-Channel phone, e.g. mobile calls

  • Outbound caller id selection in Omni-Channel phone widget voice extension

  • Enreach Phonebook with unified availability in Omni-Channel phone widget

  • Includes Omni-Channel phone version 2024.2.0

Release 0.3 (22 November 2023)

  • The first production release

  • Salesforce Omni-channel phone UI and rich call controls

  • Salesforce Omni-channel availability including voice channel

  • Automated Salesforce Contact identification based on caller phone number

  • Service Cloud Voice phone call handling and automated Voice Call record creation

  • Call controls embedded on Salesforce page view