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When the user is in a phone call and simultaneously joins into a Teams meeting. If the user ends the phone call but continues the Teams meeting, there is a delay before Teams updates the user back into “in a call” status in the Enreach Voice Cloud.
The above applies also if user ends the Teams call but continues the phone call there other way around. If user is first in a Teams meeting and starts a phone call that continues after Teams meeting has ended. There is a delay before the Enreach Voice Cloud updates the user status into “in a call” in into Teams.
When user is in Offline status in Teams the status is updated into “in call” status in Teams and when phone call ends, the user status is set back to Offline but the user ‘Last seen’ value is according to the phone call.