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User’s own wrap-up time is displayed below the call controls of Voice for Windows. A timer indicates how much time the user has before wrap-up time is ended automatically. User can wait for the timer to end or use Finish now button to end it when they are ready to take the next service call:
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Notes
Please note:
User’s wrap-up time in one service pool prevents routing of calls to the user also from other service pools.
Direct calls are routed to the user regardless of wrap-up time status.not allocated during wrap-up to a work number.
Direct calls to the mobile number are allocated to user normally unless the mobile is in "Full work use". See Voice Center settings for more: Call handling