Benemen offers a voicemail service, which combines all numbers of a user to one single voicemail regardless Voicemail is available for personal use and for service pools.
Personal voicemail service can receive voice messages for a user when unable to answer a call. Single voicemail is used regardless of whether a call was made received to the work number or the mobile number.
Personal Voicemail can be enabled automatically according to customer preference. Activation or changing call transfer settings to voicemail is possible in BeneDeskthe user settings. Users can access their voicemail through dialing into a specific number or via BeneDesk, in UI, or in email.
Service pool voicemail can be used if the service pool call is needed to be routed in some cases to voicemail.
Voicemail has can use a pre-recorded default greeting and , which can be also personalized via BeneDesk. A voicemail greeting can be entered as text and it will be read by text-to-speech voice. Recorded message messages via the voicemail menu (IVR) can be also used to record a personalized message. Benemen Text-to-Speech engine supports several languages.
There are two kind of Voicemail licenses:
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Personal voicemail, SMS notification
Personal voicemail, SMS notification is only an option in combination with a Benemen Mobile subscription.
Personal voicemail, Email notification
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