Release 2025.1 (14 February 2025)
Real-time transcription support in Voice Call records
Enhancements to the OmniFlow based routing to agent functionality
Enhanced smart routing to respect target queue schedules and exceptions
Enreach service role selection for outbound calls in Omni-Channel phone Voice extension
Enhancements to the user configuration and integration credentials management
Bug fix for issue where end call button falsely left in UI when call is ended
Includes Omni-Channel phone version 2024.5.1.
Release 0.8 (20 November 2024)
New User Configurator page to Enreach SCV Configurator App. Salesfroce Users are now mapped with Enreach side users via Configurator. Connector is still backward compatible with the old 'EnreachUsername' field on User object.
After Conversation Work (ACW) logic improvements related to SF Omni-Channel status change logic and Voice Call tab closing automation after the call.
Fixing agent config error handling to avoid not valid error notification when loading Omni-Channel phone
Includes Omni-Channel phone version 2024.3.1.
...