Release 0.8 (20 November 2024)
New User Configurator page to Enreach SCV Configurator App. Salesfroce Users are now mapped with Enreach side users via Configurator. Connector is still backward compatible with the old 'EnreachUsername' field on User object.
After Conversation Work (ACW) logic improvements related to SF Omni-Channel status change logic and Voice Call tab closing automation after the call.
Fixing agent config error handling to avoid not valid error notification when loading Omni-Channel phone
Includes Omni-Channel phone version 2024.3.1.
Release 0.6 (16 September 2024)
Salesforce After Conversation Work (wrap-up) functionality support.
Salesforce Respect Agent Capacity (beta) functionality support.
Advanced Smart Routing with Salesforce OmniFlows. Extends standard Salesforce OmniFlows capabilities. For example routing service calls to external (non-agent/-queue) phone numbers, enhanced call prioritization and provide Salesforce data based text-to-speech voice prompts for the caller.
Fixed the logic how the call is ended and wrap-up is handled when agent goes offline in Omni-Channel utility during ongoing phone call.
Fixed the swap() logic during the consultation call & transfer process when agent swaps to the original call before the consultation call is connected.
Includes Omni-Channel phone version 2024.3.1
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