Strong authentication means the electronic verification of identity. Strong authentication allows callers to securely confirm their identity in various services, and service providers to identify their customers.
Strong authentication includes
• online bank identifiers for banks
• mobile certificates for telecom operators.
Functionality
During queuing caller has a possibility to start the authentication process before the call is answered by customer service agent.
In authentication process, the caller will receive an SMS to start the authentication.
A successful authentication with caller details will be acknowledged on the customer service agent’s Voice by Browser client.
Benefits for the customer
Reliable verification of the identity protects caller's personal data, avoiding errors and misuse.
Strong authentication allows customer service agents to easily verify callers' identity, speeding up the service process. Authentication during queuing saves customer service agents even more time.
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Integrations