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Directory Synchronization is used to automatically update directory contacts from the on-premises Active Directory( AD) server or Azure Active Directory (AzureAD).
AD integration requires DAP/LDAPS LDAP connectivity to the customer’s AD Domain Controllers. The connection has to be implemented over a VPN tunnel or a dedicated data connection.
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In certain integration cases, can be also used Webhooks to get event-based notifications instead of polling the info using API, for example when a service pool call is answered.
DataAPI
Provides direct data access or data file transfer capability to customers who want to utilize their own Data Warehouse and/or Business Intelligence for further analysis instead of Voice Analytics User interface. Requires a small project with a workshop with the customer’s business and IT personnel to discuss and define the proper methods, data security, and privacy issues.