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Fixed-line subscriptions Specific Terms and Conditions
Fixed Flex Number
This is a subscription enabling PSTN calls from IP phone, Voice for Windows by Enreach, Teams phone or Web phone. The package can be enhanced with a business number, or personal use as well as TLA (Teleliikennealue) numbers.
Fixed Flex Number subscription does not include pre-packaged traffic in Finland but allows user to pay-as-you-go per minute. Traffic is invoiced based on minutes used and the charge for minutes is stated in the contract. Calls to voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call.
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This subscription is also used when a company has a number that serves the Enterprise functions (i.e. non user-specific). Enterprise functions are typically the main number for the Switchboard, or Sales and Support call service channels. All calls forwarded from service channels number (queue) towards customers Enreach mobile users are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call.
There is a monthly fee for Fixed Flex Number subscription.
Fixed Unlimited
This is a package to enable PSTN calls from IP phone, Voice for Windows by Enreach, Teams phone, or Web phone.
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If both Mobile and Fixed Unlimited are needed, then Mobile unlimited package pricing includes Fixed Unlimited product.
Queue Call
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Number
This is a package to enable PSTN calls from company Queue. The package can be enhanced with a business number, Service number or TLA (Teleliikennealue) numbers. Queue call package includes unlimited1 call allocations and transfers to company internal mobile and VoIP destinations from the queue. Call allocations and transfers to other directions are considered as normal call traffic and invoiced as outgoing calls. Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
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0800-numbers are free for callers (freephone service) and actual received calls incl. calls in queue are charged from customer per minute based.
Service number
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0900/0100/0200/0300/
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0600 (FI fixed)
The 0900 numbers are reserved for public utility services (palveluryhmä I -yleishyödylliset palvelut). The 0600 numbers are reserved for consulting and ordering services . The 0100/0300 are service group I – non-profit services. Cost need to be verified from product management per case.(palveluryhmä I -yleishyödylliset palvelut ja palveluryhmä II -asiointipalvelut).
Other packages
Internal call Package
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