...
Service pool users who are currently in wrap-up time are indicated with red wrap-up icon and text:
...
Please note:
User’s wrap-up time in one service pool prevents routing of calls to the user also from other service pools.
Direct calls are not allocated during wrap-up to a work number.
Direct calls to the mobile number are allocated to user normally unless the mobile usage mode is in "Full work use". See more at: Advanced call settings