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When the agent is on service call, the supervisor will receive a notification on their mobile phone:
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After calling the supervising number, the supervisor will be immediately connected to the call as a listener. Agent hears a short sound to indicate that they are supervised.
While listening, a notification is displayed for current supervising status:
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Escalation to whispering and barging are done from notifications. Hanging up ends the listening.
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Start listening to the call. Then select whispering from the notification and you are whispering in the call:
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You are immediately able to talk to the agent. When you are not talking, please set the call on mute in order to avoid any background noise reaching the agent from your end. From the notification you can also go to listening or barging. Hanging up ends the whispering.
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Start listening to the call. Then select barging from the notification and you are participating in the call:
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