Please note:
This feature will be available on app version 4.1 and laterThis feature needs to be enabled to your organization by Enreach support.
After the feature has been enabled for supervisor, they need to logout and re-login to the app.
Supervising can be done only on incoming service calls
Supervising contains functions related to listening and participating on ongoing service calls such as call listening, call whispering and call barging.
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Go to Pool users and click on Supervising icon:
Select one or more agents for supervising:
User has been added for supervising:
Receive a notification when the supervised user is on a service call and start listening from the notification
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