Please note:
This feature will be available on version 4.1 and later
This feature needs to be enabled to your organization by Enreach support.
After the feature has been enabled for supervisor, they need to logout and re-login to the app.
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1. Specific service pool
Open a service pool:
Select an agent who is on an ongoing service call:
Click to Listen link:
Receive a notification and start listening from the notification:
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