Page Comparison

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1. Go to Service pool management
   TODO: screenshot of front page

2. Open a service pool
   TODO: screenshot of pool mgmt

3. Select an agent who is on an ongoing service call
   TODO: screenshot of user list with someone on a call (user not expanded)

4. Click to Listen link
   TODO: screenshot of user with listen link (user expanded)
   

   Image RemovedImage Added

2. Pool users view

1. Go to Pool users view
   TODO: screenshot highlight the pool user icon at top

2. Find a user to listen to
   TODO: pool users view with someone on a call
   

   Image RemovedImage Added

3. Click to Listen link
   TODO: screenshot of user with listen link (user expanded)
   

   Image RemovedImage Added

4. Receive a notification when they are on a call and start listening from the notification
   TODO: screenshot of notification

   

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1. Go to Supervising view
   TODO: screenshot where to access this (from Pool users view top right icon)- Petrihighlight icon
   

   Image Added

2. Select an agent for supervising
   TODO: screenshot of supervising view nothing added yet (Sami: with add button highlighted) - Petri
   

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3. Receive a notification when they are the supervised user is on a service call and start listening from the notification
   TODO: screenshot of notification
   

   Image RemovedImage Added

TODO: A user can be supervised also from that user’s view under Pool users.

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