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  1. Go to Pool users view
    TODO: screenshot highlight the pool user icon at top

  2. Find a user to listen to
    TODO: pool users view with someone on a call

    Image RemovedImage Added
  3. Click to Listen link
    TODO: screenshot of user with listen link (user expanded)

  4. Receive a notification when they are on a call and start listening from the notification
    TODO: screenshot of notification

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  1. Go to Supervising view
    TODO: screenshot where to access this (from Pool users view top right icon)- highlight icon

    Image RemovedImage Added
  2. Select an agent for supervising
    TODO: screenshot of supervising view nothing added yet (Sami: with add button highlighted) - Petri

    Image Added

  3. User has been added:
    TODO: cleanup

  4. Receive a notification when the supervised user is on a service call and start listening from the notification
    TODO: screenshot of notification

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