Overview
BeneVoice is an intelligent telephone and voice cloud service developed by Benemen Oy headquartered in Finland. BeneVoice offers a modern communication platform for companies’ intelligent and controlled customer interactions both in personal and workgroup levels; enabling telephone services in a consistent way without a need for purchasing separate isolated applications, solutions and devices.
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Fully utilization of BeneVoice telephony services requires, that the phone numbers are transferred to Benemen operator services. The transferred numbers can be mobile numbers, fixed-line numbers, service numbers, etc. The operator services enable using existing numbers as a part of the solution. In addition, Benemen offers personal numbers and service numbers globally. The telephony services can be utilized also with external numbers and phone terminals.
BeneVoice main services:
Call Center and switchboard system operating in fixed-line and mobile networks
Call service pools and personal queues
Mobile subscriptions in different operators’ networks in Finland, Sweden, and Denmark
Callback-service and call list
Contact Center, multichannel customer service solution / Omnichannel with Salesforce or Dynamics 365
Multi-terminal support including mobile phones
Multi-numbering, the users can have several numbers for their needs like work/private
Availability management: personal and devices
Multi-operator and SIP-trunk support
Intelligent and skill-based call routing
IVR services
Microsoft Teams integrated call service solution
Salesforce integrated calls, call history, and record management (Salesforce CTI)
Microsoft Dynamics integrated calls, call history and record management (Dynamics CTI)
Business Intelligence (BI) reporting, monitoring, insights and analytics
Service usage and service level reporting
Service order and management portal
Web services (API) to integrate with the external applications and systems
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