Voice for Browser

Voice for Browser is a softphone application based on WebRTC technology. The softphone can be used with Chrome browser without any extra installations. Windows supported audio devices can be used as such. Voice for Browser is available as a standalone softphone and also as integrated into Salesforce or Dynamics 365.

Open

Functionality

• Availability management

• Contact directory (company and personal)

• Answering, ending and rejecting offered phone calls

• Making a call using contact directory, keypad, or call history

• Changing the phone number shown to a call recipient (CLI)

• Muting / Unmuting the microphone

• Holding / Unholding the call

• Call transfer (direct transfer and consulted transfer)

• DTMF with a keypad

• A caller identification in the contact directory

• Personal service pool membership management

• Service pool monitoring

• Service pool details (who is serving and their settings)

• Personal direct and service pool call history

• Personal settings like audio device and language management

• SMS sending

• Wrap-up time after service call with automatic or manual wrap-up finishing

• Call recording pause/resume during a call

• Call recording listening

See more at user guide: Voice for Browser user guide