Callback

The Callback features are used in the Voice for Android and iOS to manage the following events:

• Callback list items can be grouped by caller number between call lists and service pools

• Callback item can be closed automatically when handled by the agent

• When an agent opens a callback item, the item is automatically reserved

The callback must be implemented into use per user. The implementation requires a few steps to make in Voice Center and in Voice for Android and iOS.

As the callback is a Voice for Android and iOS feature on the users' side, the more detailed user instructions can be found on the Voice for Android and iOS user guide.

Callback for mobile users in Voice Center

There has to be done some settings in Voice Center, to be able to use the CallBack feature in oice for Android and iOS.

Open

1. Open Call handling

2. Select a call list from the dropdown menu

3. Click the Search button to open the list

4. To select persons to the list, click the Manage button

5. Select the users from the list

6. Save the changes with the Save button

* Notice! The name of the call list is shown on the upper left-hand corner of the list.

Implementing callback for mobile users in Voice for Android and iOS

Open

1. Open the menu on the screen’s upper right-hand corner

2. Choose Lists

3. Select the wanted Call list