This document is intended for customers, who have purchased a mobile or fixed line subscription in Denmark. The document describes the terms and conditions for the available packages and Telecommunication traffic.

General

These general conditions apply for all services using TDC carrier network.

Mobile subscription Package Content

All Voice enabled packages include a Enreach SIM card and an agreed amount of units as a mix of SMS/MMS and voice calls. Data packages contain an agreed amount of data which can be used on voice subscription or with Data only SIM. The duration of a call is rounded up to the next full minute and one SMS is a maximum of 160 character to a single recipient. All packages include call termination to Enreach mobile including calls originally made to call service channels or the user’s fixed line number.

If the package is exceeded an additional cost stated in the contract will apply. A package is restarted from the beginning of every month. A billing period is one calendar month and only full months are billed.

Roaming is when user is using mobile phone while travelling in another country (visited network). Users can roam at domestic prices, without extra cost, when travelling in the EU. This roam like at home principle is valid for any calls, SMS as well as data use. Beyond a fair use of roaming services at domestic price, roaming surcharges may be applied to prevent abusive usage of roaming services. While travelling outside the EU the roaming prices for calls, SMS and data usage will apply based on separate roaming pricelist.

International calls mean calling a phone number of another country with domestic mobile or fixed phone while user is at home (home network). In this case the calls are charged according to the international call rates defined separately in the international call rates pricelist.

International calls are not included in the packages if not mentioned otherwise. Premium or special rate number charges are not included in the package and possible network charges are invoiced based on each package description.

Roam like at Home in EU (EEA) areas. EU has regulated mobile usage cost in EU area. Calling, messaging and data cost are the same as in-home country but capped with Fair Use limit in case of excessive consumption. Fair Use is related to user’s monthly invoice level of the domestic mobile services. Enreach is always meeting or exceeding service levels that has been set by authorities.    

General Terms and Conditions for fixed line subscription services

These general conditions apply for all services using the fixed network.

Fixed line subscription service Content

The fixed line subscription includes a fixed line number and an agreed invoicing method for voice calls. One invoicing unit is a minute and the duration of a call is rounded up to the next full minute. Calls which are placed and received by using IP-Phone within the one company will be free of charge.

A package is restarted from the beginning of every month. A billing period is one calendar month and only full months are billed.

Premium or special rate number charges are not included in the package and possible network charges are invoiced based on each package description.

Package Specific Terms and Conditions

Mobile Flex

Package includes a Enreach SIM card. Mobile Flex does not include prepackaged mobile traffic in Denmark but allows users to pay-as-you-go by the unit (call minute/SMS/MMS). Traffic is invoiced based on units used and the charge for units (SMS/MMS or call minute) is stated in the contract. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are invoiced as a new call.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

Separate data package must be chosen along this product.  Data packages are described in chapter 5.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

ExtraSIM Flex

ExtraSIM Flex has an additional cost attached to the user’s main mobile subscription package. ExtraSIM has MobileFlex package content (pay-as-you-go) and optionally a separate data package can be added. Without data package the usage of data is not possible.

Duo Data SIM

Includes one Data SIM (Duo Data SIM) which is consuming same national data bundle than the main SIM.

Can be applied to Pro and Pro Plus packages.

Mobile Mini package

Package includes a Enreach SIM card. Mobile Mini includes unlimited¹⁾ mobile traffic in Denmark and EU (roaming) towards normal rated domestic numbers.  Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

Data speed is reduced to 128 Kbit/s in this package. The package includes 1 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on 1 Gigabyte new package. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Budget package

Package includes a Enreach SIM card. Mobile Budget includes unlimited¹⁾ mobile traffic in Denmark and EU (roaming) towards normal rated domestic numbers. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 1 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on 1 Gigabyte new package. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Basic package

Package includes a Enreach SIM card. Mobile Basic includes unlimited¹⁾ mobile traffic in Denmark and EU (roaming) towards normal rated domestic numbers. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 2 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (2 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Plus package

Package includes a Enreach SIM card. Mobile Plus includes unlimited¹⁾ mobile traffic in Denmark and EU (roaming) towards normal rated domestic numbers. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 5 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (5 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Pro package

Package includes a Enreach SIM card. Mobile Pro includes unlimited¹⁾ mobile traffic in Denmark and EU (roaming) towards normal rated domestic numbers.  Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (10 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Pro Plus package

Package includes a Enreach SIM card. Mobile Pro Plus includes unlimited¹⁾ mobile traffic in Denmark and EU (roaming) towards normal rated domestic numbers.  Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 30 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (30 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Data

Mobile DataSIM

Mobile DataSIM is needed when data-only service is been used. Data packages are activated into DataSIM subscription or into Mobile Flex package. Invoiced service costs are DataSIM, chosen data package and possible package exceeding consumption.

If Duo Data SIM is in use, then Mobile DataSIM can not be activated to the same user.

IoT Data

Data speed is reduced to 128 Kbit/s in this package. The package includes 200 Megabytes (MB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on 1 Gigabyte new package. 

Roaming data is charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 1 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 1 GB

The package includes 1 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on 1 Gigabyte new package. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 2 GB

The package includes 2 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (2 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 5 GB

The package includes 5 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (5 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 10 GB

The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (10 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 30 GB

The package includes 30 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on selected option either new package (30 GB) or 1 Gigabyte incremental packages. 

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 25 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Fixed line packages Specific Terms and Conditions

Fixed Flex

This is a package to enable PSTN calls from IP Phone/BeneDesk for Windows/Microsoft Skype/Microsoft Teams or Queue.

Fixed Flex does not include prepackaged traffic in Denmark but allows user to pay-as-you-go per minute. Traffic is invoiced based on minutes used and the charge for minutes is stated in the contract. Calls between customer IP-terminals and towards voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call.

Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

This package also is used when a company has a number that serves the Enterprise functions (i.e. non user-specific). Enterprise functions are typically the main number for the Switchboard, or Sales and Support call service channels. All calls forwarded from service channels number (queue) towards customers Enreach mobile users are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call.

Fixed unlimited

This is a package to enable PSTN calls from IP Phone/BeneDesk for Windows/Microsoft Skype/Microsoft Teams.

Fixed unlimited includes unlimited¹⁾ calls to national destinations from a VoIP device for regular business use.  Calls between customer IP-terminals and towards voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into this package.

Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

The package is for regular business use only. Use for other commercial purposes is prohibited e.g. offering call options to third parties and/or Call Center type usage. In the case of suspicious or unfair use or abuse Enreach may suspend the subscription and charge additional costs.

Fixed unlimited with mobile

If both Mobile and Fixed unlimited are needed, then Mobile unlimited package pricing includes Fixed unlimited product.

[1] Unlimited fair use policy is defined as max 3000 units (call minute/SMS/MMS). Any excess out-of-bundle traffic is invoiced according to the units used with network cost.