VoiceHub release notes

2025.1.2 (19 Feb 2025)

• Internal improvements

2025.1.1 (27 Jan 2025)

• Added: Improved information text displayed to users when a transcript hasn’t been generated yet or when the generation has failed

• Fixed: Transcript text was not displayed when the call recording was missing

2025.1.0 (14 Jan 2025)

• Added: External links from Voice Center are now accessible directly in the VoiceHub side menu for easier navigation. Optional feature.

• Added: A new option has been added under Service Calls to view outbound callback calls. Optional feature.

• Changed: The Call events view has been renamed to Users' calls for better clarity of the view's purpose, and a more descriptive error message is now displayed when a large search query fails.

• Changed: When managing other users' settings, the Show Details link will only appear if contact information is available for the managed user.

• Fixed: Outbound service calls default filtering sometimes excluded the latest calls.

• Fixed: Service calls, Users' calls and My calls views did not display calls from the current day when additional filtering was applied.

2024.7.1 (03 Dec 2024)

• Fixed: Embedded phone displayed wrap-up time counter for a non-answered service call while the user wasn’t in wrap-up.

• Fixed: Queue users view’s switch for “Include offwork agents” didn’t work

• Fixed: Improved help texts for managing other users' settings

2024.7.0 (25 Nov 2024)

• Added: Embedded Voice for Browser phone into VoiceHub, enabling phone calls directly within VoiceHub. This feature is optional and disabled by default but can be enabled per user.

• Changed: The duration of ongoing service calls is now displayed to users

• Changed: The "Ongoing call" and "Wrap-up" columns have been combined into a single "Call" column in the Queue users and Queue details views

• Changed: When managing other users' settings, the availability information is no longer displayed for users who do not have availability settings configured

• Changed: enreach.com link has been updated to enreach.fi on the sign-in page

• Fixed: HTML is no longer displayed in contact fields

• Fixed: The call recording player now displays the correct time for calls longer than one hour

2024.6.2 (30 Oct 2024)

• Fixed: Time filtering showed an additional hour when selecting full days.

• Fixed: Changing the Region in user settings had no effect on timezone.

2024.6.1 (10 Sep 2024)

• Internal improvements

2024.6.0 (03 Sep 2024)

• Changed: Managing other users' settings is now easier. You can quickly access their queue memberships, edit their availability, view their contact details, and see their profile picture.

• Changed: The side navigation menu is now more compact and better suited for smaller screens.

• Fixed: Missing availability column type in Upcoming availabilities view

2024.5.0 (18 Jun 2024)

• Added: Manage other users' settings

• Changed: Hide link to Age bonus if Portal queue management is in use

• Changed: CallId and Id changes on url parameters

• Fixed: Directory contact fields were missing maximum length restrictions

• Fixed: Dutch translation on wrap-up tooltip text

2024.4.1 (29 May 2024)

• Fixed: Skill level sliders were not working after previous 2024.4.0 release

2024.4.0 (29 May 2024)

• Added: New option under Service calls to allow viewing of outbound service calls

• Changed: All table views updated to look consistent with other Enreach products

• Changed: Page titles and descriptions are now more compact vertically

• Changed: More availability information is displayed on mouse hover on each user, for example start time

• Changed: Internal improvements

2024.3.1 (13 May 2024)

• Fixed: Opening direct links to calls from external apps didn’t open the call dialog for older calls

• Fixed: Max wait times between 1 and 2 hours displayed only minutes and seconds but not hours

• Fixed: Phone numbers in call histories sometimes matched wrong contact name with very short numbers

2024.3.0 (29 Apr 2024)

• Added readiness for upcoming self-service tools for creating and managing service queues, IVRs, prompts, schedules. The tools will be made available later.

• Renamed Manage groups button to Queue groups in Queues view

• Renamed Settings button to Set age bonus in Queue details view

2024.2.0 (18 Apr 2024)

• Added: Post-call transcriptions can be displayed in Service calls, Call events, and My calls

2024.1.2 (26 Mar 2024)

• Fixed: Work schedule selection intervals increased to 5 mins

• Fixed: Add empty check to service call numbers in Calls view

• Fixed: Better error handling related to sign-in

• Added: Check for unsupported languages when signing in from Voice Center

2024.1.1 (08 Mar 2024)

• Fixed: Correct availability is not displayed as selected if there are multiple almost identical availabilities

• Fixed: Queue users view’s switches' change their status randomly

• Fixed: Work schedule settings end time changes when changing start time

• Fixed: Work schedule settings start and end times are not displayed localized when language is changed

• Fixed: Transfer settings title texts fixed

2024.1.0 (04 Mar 2024)

• Added: User settings from Voice Center

• Added: New user settings for Voicemail and Teams Presence as read-only settings

• Added: New languages and translations: Swedish, Finnish, Dutch

• Changed: Call ID search is available again in Call events view

• Changed: Single queue view now remembers selected page size

• Changed: Renamed “Callback” result type to “Callback created” in Service calls view to clarify the meaning

• Changed: Add users to queue: Users can now be added as deactivated with a new toggle switch

• Changed: Users can no longer be added to technical service queues, such as IVR queues

• Fixed: Searching a more than two-year old call with Call ID now returns a better message when the call is not found

2023.1.3 (07 Dec 2023)

• Fixed: Queue user view refresh made the Receive queue calls switch disappear

• Fixed: Multiple call events dialogs opened when changing privacy

• Fixed: Calls max time range exceeded API limit

2023.1.2 (17 Oct 2023)

• Changed: Call events CallId search removed temporarily because of server side performance issues

• Changed: Service calls and Call events list view dialogs made bigger

• Changed: Icons indicating users' Free status changed to more user-friendly

• Fixed: Selecting all items together with filtering was unclear on how many were selected

• Fixed: Contacts starting with small letters appeared in wrong place when sorted by name

• Other UX improvements

2023.1.1 (04 Oct 2023)

• Fixed: Service calls audio player not always appearing

• Fixed: Service calls audio player handling when moving with Next and Previous

• Fixed: Service calls and Call events list view arrival/start time sorting

• Fixed: Contacts view polling of user availabilities improved

• Fixed: My calls view number to name resolving improved

• Fixed: Side navigation handling when user has no availabilities or personal tools

• Fixed: Reset password function

• Added: a loading spinner for call recordings and Service calls view’s Event log

• Other performance improvements

2023.1.0 (25th Sep 2023)

Voice Center Beta is now VoiceHub!

• New improved layout with Enreach Design System guidelines

• Terminology consistent with the industry standards: pools are now queues

• Added: Side navigation menu

• Added: Service calls view

• Added: Call Events view

• Added: Contacts view

• Added: My queues and My calls as personal views

• Added: Availability handling

Other changes:

• Queues: Clarified table views by removing unnecessary columns and adding new, such as availability column

• Queues: Copying queues/users: disallow selecting all queues or users as target to prevent unwanted copying of large amounts

• Queues: Added Show technical queues switch

• Single queue view: Added filtering by queue status number boxes

• Queue settings: Priority time range is now extended to 3 hours

• My account: Profile picture can now be changed

• Added tour guide on first sign-in

• Added warning text when setting a continuous availability end time which might be affected by work schedule

• New subdomain name voicehub.enreachvoice.com

Previous Voice Center Beta versions:

v1.4.5 (7th Jun 2023)

• Fixed: Copy pools to users function not showing offwork users

• Added: Product NPS satisfaction measurement for users

v1.4.4 (9th Jan 2023)

• Fixed: When viewing a pool, the Free users number at top didn’t always match the number of users on the list who were displayed Free

v1.4.3 (19 Dec 2022)

• Internal improvements

v1.4.2 (12 Dec 2022)

• Allow changing of users' Receive pool calls status in single user view

• Fixed: Pool group's users activation view didn’t always show user's activity correctly

• Internal improvements and UI fixes

v1.4.1 (08 Nov 2022)

• Fixed: Language handling when signing in

• Fixed: Age bonus value displayed in hh:mm:ss format

v1.4.0 (02 Nov 2022)

• Sign in process now in two steps: separate views for email and password

• Enreach identity capability added - new login process

v1.3.0 (02 Oct 2022)

• Pool groups (optional feature)

  • Pools are displayed divided into groups (same as Voice for Windows and Voice for Android and iOS)

  • Create and manage pool groups

  • Activate/deactivate users in groups

• Copy users from one pool to other pool(s)

• Copy pools from one user to other user(s)

• Priority/Age Bonus improvements - easier for first-time users

• On future releases, notify users on the app when a new Voice Center Beta version is available

• Other changes: freeze column header on tables when scrolling, display max wait time as hh:mm:ss, display user's availability note, etc.

v1.2.0 (01 Sep 2022)

Easier management of multiple pools and users

• Pool users view - see all agents who are members of any service pool in one list view

• Single users view - open up any agent to see which pools they are members of and manage their status

• Added pagination for Pools and Pool users views - number of rows can be now selected, and large amount of pools and users can be handled faster

• Small usability fixes

v1.1.0 (13 Dec 2021)

• Benemen is now Enreach. App now has new Enreach layout.

• New login page layout

• Silo selection page displayed if username can be found in multiple silos

• Service pool details opened in full size

• Pools view: Search function

• Pools view: Sorting by column

v1.0.0 (June 2020)

• Initial release

• Pool management

• Pool priority