Fixed: Ghost call issue - phone rings when no call is coming in
Updated: Keycloak component
Outbound service call and callback call programmatical methods added
On-hold function refactored which allows better support for reporting and other improvements
SMS: Added new separate drop-down for selecting SMS sender number. Not linked to Display number anymore.
SMS: Option for “Don’t show number” for SMS was not working and is removed
Fixed: Supervising tokens weren't refreshed automatically
Fixed: Enreach Identity sign-in flow improved when microphone permission is missing
Fixed: Pools view switches malfunctioning
Fixed: Call histories not always showing all calls
Changed: Alert sound not ringing on incoming call
Warning notification made smaller and texts improved
Added user option for toggling audio mode
Added user option for not showing notifications about the issue
See more at Keep audio devices always connected
Fixed: Incoming call notification was sometimes displayed for an outgoing call
Internal improvements
Added: Cover more busy tone cases
Added: Dutch language
Fixed: Remember opened tabs on Pool details Serving and All users tabs
Changed: Simplified how several UI views are closed
Changed: Language names now displayed in the selected language (i.e. English, Nederlands, Suomi, Svenska)
Changed: Second simultaneous consultation call is not supported and now prevented
Alert sound not ringing on incoming call
See more at Alert sound not heard on incoming calls
Added: Notify the user when this happens
Added: Configuration option for legacy audio handling
Changed: Voice Center Beta links now point to VoiceHub
Internal improvements
Internal improvements
Internal improvements
Fixed: Alert tone not ringing on incoming call
Performance improvements
Fixed: Salesforce SSO login - added new parameter to login method
Fixed: SMS was always sent from mobile number
Fixed: Contacts didn’t properly display an ongoing call
Supervising - silent listening
Display the name of pool where agent is talking
Alert sound volume slider
Fixed: Error message in console
Fixed: Incoming call alert tone missing after agent's outbound call was transferred
Added: Wrap-up events for D365
Version numbering changes to a calendar-based versioning with year in front
Bugfixes:
Microphone audio device changes to another device
Stop displaying red mic indicator on browser tab all the time
Should consume less headset battery and affect sound quality on other sound sources
In pools view, the pool arrow button no longer works
Pool number not displayed on hover in Pools view
Add missing availability check in pool details list
Setting polling time shortened
Improved support for Salesforce Service Cloud Voice
Fixed: Directory phone numbers with whitespace do not work when transferring
“No pool calls” status message at top bar was displayed incorrectly on v1.8.1
Display number button at top bar was not always visible on v1.8.1
Bugfixes
Improvement for ghost ringing after a call has ended
Answering fails if slow connection to API
API performance optimizations
Sign in process now in two steps: separate views for email and password
Enreach identity capability added - new login process
Fixed: Adding the first service pool for user is not immediately visible
Fixed: User cannot end wrap-up status after refreshing and re-login
Internal improvements: new events and methods for host platforms. No visible changes.
Fixed: Support for HTTP/2
Pool details view - open pool to view users who are serving and their details
Availability status changes of the user are now handled faster
New login page layout - now in line with other Enreach Voice applications
Pool view is now sorted by pool name from a to z
Fixed: Missing audio devices now reported to user on login
Benemen is now Enreach. App now has new Enreach layout.
Standalone version only: Heads-up message on login page about coming Enreach layout
CallId was not passed to host platforms on outgoing calls
Unnecessary error displayed when finishing wrap-up time manually
CallId was not passed to host platforms such as Salesforce and Dynamics 365
When answered, the consulted call displayed original call’s controls. Should display consulted call’s controls.
DTMF codes from keypad could not be used on outgoing calls to certain phone numbers
Changed phone number validation to handle, for example, empty spaces
Call was disconnected when Windows default audio device is changed
New in this version:
Wrap-up time handling: see your own status and stop wrap-up
Play busy sound when call is busy or rejected
Display text after busy or rejected call
High availability: better handling of connection interruptions
Display service pool’s max. queue time as “mm:ss” instead of “x sec” or “x min”
Technical IVR service pools no longer display non-applicable numbers (serving, active, queue length etc.)
Warn user if they attempt to refresh or close the browser window
Indicate if call recording isn’t available
Improved visibility of last contact in directory
New Benemen brand colors
Fixes:
Contacts view didn’t always load more contacts when scrolled
Sending DTMF messages right after calling to service pool gave error message
Availability view was not scrolling
Display number view was not scrolling
Call recording player sometimes failed in Personal history
Issues with event logging when connection was lost
Technical “avasync” items are no longer displayed in upcoming availability view
Better handling of transfer number format when creating upcoming availabilities
Contact cards for service pools displayed “null” on contact’s name
Login error message disappeared after few seconds
Pools view was very slow to load when there are no pools to display
Scrollbar was displayed on standalone phone page when in history view
Incoming service call text overlapping with caller picture
Incoming call hidden behind availability view
Audio device drop downs overlapped other controls
Tooltips overlapping with buttons
Using mute caused next call to be muted
Call controls stuck when calling certain numbers
Bugfix on click-to-call
Bugfix on connection issues
See the highlights: /wiki/spaces/ENGINE/pages/1368621275
Availability changes
Add and manage future upcoming availabilities
Display contact's availability note text and end time instead of event type.
Display “In meeting 15.00” instead of “Offwork” if note text and end date exists
SMS sending
Send SMS to a directory contact, call history number or any given number
History view
Set call privacy to private or work in personal call history
Listen to call recordings
Missed calls are indicated as a badge in main navigation at top
Service pools
Service pool’s phone numbers are displayed as tooltip on the pool name
Other improvements
Swedish language support
Top bar availability and display number texts fit now better and have tooltip texts to clarify user’s status
Clickable email links on directory contacts
UI consistency: Minor changes on colors, font sizes, icons etc.
Corrected
Phone became unresponsive if call was cancelled quickly
Allocation call type was shown as Not answered call type
Caller first name was displayed as Null in a particular scenario
Not all call history items were returned in some cases
Wrong message displayed when no pools found
Bugfix: Error was displayed when calling recipient’s work number who was in Busy status.
Bugfix: Call controls were occasionally disabled during an ongoing call
Bugfix: DTMF signals were not sent out on a consulted call
Notifications for incoming calls. Display a notification when incoming call arrives. The notification is displayed also when BeneVoice for Browser window is minimized or hidden by other windows. This requires notification permission in the browser.
Permission page. Microphone permission is required to use the BeneVoice for Browser. If user hasn't given the permission in their browser then a permission page is displayed after login. The page asks for the missing permission and explains why it is needed. Optional notification permission can also be given.
Call recording pause/resume. User can pause the recording of an ongoing call and resume it when needed. This allows the user to prevent the recording of possible private information given in the call, such as credit card details.
Bugfix: Call buttons disappeared in call history views
Bugfix: Mute/unmute issue fixed
Bugfix: When call is made from history view, the user picture was not shown
Bugfix on Personal history
New in this version:
New authentication scheme for Salesforce and Dynamics 365 users
Standalone phone login page has a new graphical layout
Error messages are displayed at the bottom of the phone user interface (bar at the bottom)
Contacts: If the user has access to multiple directories (sources of contacts) then the current directory can be selected at top of the Contacts view
Pools: If no pools are available then an information message is displayed
Contact name is displayed during a call alongside the phone number when a matching contact can be found from directory
Improved translations
Bugs fixed:
Fixed duplication issue with Personal and Pool history views
Incoming phone call did not always ring
Improved handling of call-ended events
Muting did not work in some scenarios