If multiple accounts or contacts can be found in CRM by phone number, the system displays a grid underneath the phone, with some information of the records found.
The grid has the following columns:
Icon reflecting the type of entity (account or contact)
Name (clickable to open the record)
Address and City
Checkbox button to select a record in the context of the current call
Address and City columns of the grid can be replaced using custom plugins. The
var SampleCustomer = SampleCustomer || {};
SampleCustomer.Plugins = SampleCustomer.Plugins || {};
SampleCustomer.Plugins.manipulateSearchResults = async function(context) {
debugger;
context.customerSearchResults.setColumnHeaders(["foo", "bar"]);
context.customerSearchResults.setRowData("b41a1595-e321-ec11-b6e6-6045bd8a1d39", "foo", ["bar", "qwe"]);
};