2024.1.0 (08 Jan 2024)
New Enreach style
App has a new Enreach style with updated fonts, colors and icons.
Changes
31 day limit added to Call history search.
New call type “Callback created” added to Service calls.
Terminology consistent with the industry standards: pools are now queues.
Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.
Added a call result text inside history view to clarify the result and direction of a call.
Media player added to call details view.
2023.1.0 (12 Jun 2023)
User area
User area accessed from front page has been changed from dialog to a new layout.
You can now navigate to app's device settings from the user area.
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The default display number is now shown. For mobile users, the default display number can change based on the mobile usage mode.
v4.4.0 (26 Jan 2023)
Show additional data in callback list view
New filter option for the additional data
Privacy policy changes
Clarified the policy document https://www.enreach.fi/voice-by-enreach-app-privacy-policy
Added Finnish version https://www.enreach.fi/fi/voice-by-enreach-app-privacy-policy
Notify users about the policy changes
Ask user consent for personal data use in usage statistics
Fixed: multiple availabilities displayed selected at same time
New availability view improvements
When creating a new availability warn about possible work schedule
Warn user when leaving the view with unsaved changes
Directory search now searches for more fields
Added user guide link to user dialog
v4.3.0 (03 Nov 2022)
Sign in process now in two steps: separate views for email and password
Enreach identity capability added - new sign-in process
Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location.
Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen.
Upcoming availabilities: clarified terminology on continuous availability.
v4.2.1 (05 Oct 2022)
Improvements to app performance
v4.2.0 (06 Sep 2022)
Pool groups (optional feature) - pools are displayed divided in to groups (same as Voice for Windows)
Search from front page - search for contacts, pools and pool users from one place
Statistics view - to improve front page performance, access to statistics is now from icon instead of tab
v4.1.5 (30 Mar 2022)
New onboarding process for first login:
Updated Privacy Policy is displayed https://www.enreach.fi/voice-by-enreach-privacy-policy
Required permissions are explained before accepting them
Pools view changes:
Serving tab now also includes the users who are in a call. This is similar to Voice Center.
Pool notification view is now more clear about letting the user create only one notification per pool
Pool notification view now automatically removes a notification which has already been displayed to the user
v4.1 (01 Feb 2022)
Call supervising - silently listen, whisper and barge in on ongoing service calls in real time
Improvements to app performance
v4.0 (09 Jan 2022)
Benemen is now Enreach. App now has new Enreach layout and new name Voice by Enreach.
v3.4 (15 Nov 2021)
New Pool users view displays all users who are members in any service pools. Find a specific service pool member and edit their settings. See more at: Pool Queue users
Remember possible selected Call cases filtering after app restart
Directories can now be selected individually under Contacts
Service pool Max. wait time formatting changed from x sec to mm:ss
Showing now closed call cases from past 7 days instead of previous 24 hours
Fixed permission issue when changing other user's service pool active status
Added call recording DTMF controls to Call recording view help dialog
v3.3 (14 Sep 2021)
New Transfer calls view replaces previous BeneCC view
Wrap-up time in Pools view:
See your own wrap-up status and stop it with Finish now button
See if pool users are in wrap-up time
Pools main view: Added Manage option to pop-up menu (⋮) to clarify access to pool details
Pool details view: Added pool status in top bar as a colored circle
Pool details view: Added indicator to profile image if user is on a call or in wrap-up time
Contacts view: last source filter selection is remembered
Term consistency: Call handling is now Call cases
v3.2.1 (22 Jun 2021)
Assisted callback Assisted callback
Fix for password recovery
v3.2 (03 May 2021)
See the release highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/edit-v2/1599472450?draftShareId=8b4d1d47-cb76-4d8c-8880-ba493ce846f1
New Statistics view with numeric data about calls and service pools
Voicemails are now displayed on the front page as a new card and a new view with everything related to voicemail
Multiple call recordings on one call can now be played back
Small layout changes on personal call history view
v3.1.1 (12 Mar 2021)
Improvements to app performance
v3.1 (03 Mar 2021)
Improved user experience!
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