Release 1.54 (26 February 2024)
PRE-REQUISITE: Enreach user accounts must use Enreach Identity for user authentication
New feature: Support for true A caller source number identification when incoming services calls are set to arrive with voice queue phone number as A caller.
Bug fix: Service Calls feature module bug fix for the issue where scheduled job may fail and stop running due to too many soql row results returned.
Bug fix: Enterprise Calls and Service Calls feature modules bug fix for the issue that if there is plenty of calls from different phone numbers ending within the same minute not all of them are created into Salesforce in continuous sync window. Typically these are appearing to Salesforce around 24 hours later with backoff sync.
Bug fix: With version 1.53, users may not be properly notified of allowing microphone when login in for the first time, but users need to manually go to browser site settings and allow microphone for the page. This version fixes the issue and users are properly notified of allowing microphone.
Enhancement: Service Calls feature module enhancement for filtering 'not answered' service call creation. Previously Enreach side 'entry service pool' must have been added to configuration in order to 'not answered' service call details be created. The filter is now enhanced that the 'last service pool' is primary requirement for call details creation. Only if the 'last service pool' is empty then the 'entry service pool' is required.
Enhancement: User - External User ID automated mapping to include user's email attribute in Enreach users configuration object record. Used for Enreach identity based user login to Salesforce embedded web phone.
This package includes version 2024.2.0 of the Voice for Browser embedded web phone. Customers can themselves update the used web phone version via Salesforce side configuration. If version is modified via configuration it must be set to version 2024.2.0 or newer
Release 1.53 (24 October 2023)
PRE-REQUISITE: Enreach user accounts must use Enreach Identity for user authentication
New feature: Enreach Identity based user authentication to Salesforce embedded web phone
The package includes version 2023.2.5 of Voice for Browser embedded web phone. Customers can themselves update the used web phone version via Salesforce side configuration. If version is modified via configuration it must be set to version 2023.2.5 or newer
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