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This page contains release notes for Voice Cloud, meaning Enreach backend services.
2024.2.0
Roll-out starts on
API and all clients: Users are now always authorized to view any service pools they are members of
Previously, access had to be explicitly granted with management groups
API and all clients: Group managers can now add users in their own groups to service pools in their own groups
API: Outbound call activation endpoint returns additional content in response to the request.
2024.1.0
Roll-out starts on
Post-call transcription service
Support for transcribing inbound and outbound calls
Transcript are exposed over the API
No end-user interface is available yet
Webhooks: Added new event (User|Queue)CallConverted to indicate a call recording is ready to access
API tweaks
API: Enable searching for callback requests with multiple assignment statuses
API: Improve performance when looking up calls with Modified parameters
2023.7.0
Roll-out starts on
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