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Enreach offers a mobile data connection and on request, a limited data speed in 3G and 4G(LTE) networks. Enreach does not guarantee a specific data speed. Enreach mobile subscriptions follow Traficom net neutrality ruling regarding data speed. Net neutrality is ensured by EU Regulation and Traficom monitors compliance with the Regulation in Finland. The Regulation aims at ensuring that operators treat all internet traffic equally.
For Enreach users in Telia and Elisa networks, their own APN settings can be used in all cases. Devices are normally using it automatically. For Enreach users in DNA- network, an APN- setting is Enreach specific internet.edelkey.net, which needs to be manually entered by the user.
To enable mobile data usage, correct settings must have been applied. Instructions on how to configure the mobile data connection can be found from the Enreach website. Most of the phones receive internet and MMS settings by default.
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New mobile numbers are from Enreach own number block. Enreach has a number block starting with 040 towards Telia-network and another number block starting with 045 towards DNA-network and 046 in Elisa -network.
Business numbers (valtakunnallinen yritysnumero)
New business numbers (yritysnumerot) starting with 0293 are available for customers. In addition Enreach enables number porting for business numbers from other operators. These numbers (business numbers) are fixed-line telephone numbers that are the same in all telecommunications areas. To call to a nationwide subscriber number, you have to dial the number in full. You do not need to dial any area codes or operator prefixes.
Special rated numbers
Enreach offers new special rated numbers and porting possibilities for existing ones. However, calls to special rated numbers are allowed to queue call usage only.
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Enreach offers new 0800-numbers and supports porting of existing 0800-numbers. New 0800-numbers consist of regular and gold-numbers both having its own cost structure. 0800-numbers are free for callers and actual received calls incl. calls in queue before answered are charged from customer per minute based.
0900- and 0600-numbers and other service numbers
Enreach supports number offers new 0900- and 0600- numbers and supports porting of existing numbers but does not allocate new numbers..
The 0900 numbers are reserved for public utility services (palveluryhmä I -yleishyödylliset palvelut). The 0600 numbers are reserved for consulting and ordering services (palveluryhmä I -yleishyödylliset palvelut ja palveluryhmä II -asiointipalvelut).
SIM cards and devices
SIM cards
Enreach undertakes to deliver an appropriate SIM card to the customer and users. Enreach offers SIM- cards sizes of full size, micro, and nano SIM’s.
eSIM
Enreach eSIM (electronic or embedded SIM) is an SIM card capability built into smartphone. If eSIM support is built in to the device, then it is not necessary to install a traditional physical SIM card, but the subscription is opened electronically in the device for eSIM.
Enreach eSIM supports the same Enreach SIM subscription profiles as what is available for the Enreach standard SIMs when operated in DNA/Telia/Elisa carrier network. eSIM does not support mobile certificate service nor Apple watch installation. eSIM mobile certificate support added to Telia subscriptions 02/2024.
A new subscription can be activated either with a standard SIM or with an eSIM. If and when needed SIM card change can be done between eSIM and standard SIM.
eSIM activation is done with a QR-code which is sent to users email and can be found also from Enreach VoicePortal under user profile management.
Extra-SIM
ExtraSIM users can use the same mobile number in two devices without a need to swap the SIM card from the device to another. ExtraSIM enables usage in any of Enreach’s Finnish carrier networks.
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