Voice Services
Benemen Enreach Telecom voice services cover traditional Mobile and Fixed-line services over VoIP. Devices can use a Mobile or a Fixed network for carrying the calls to the destination
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Mobile telephone services
Benemen Enreach offers mobile telephone services for business users in Telia’s, Elisa’s, and DNA carrier networks (2G,3G, and 4G). A mobile call is a call initiated from or received to a mobile device. The calling line number shown to a called party can be an either mobile or fixed number.
Due to the radio network, data transfer, and general communication network features, a user might experience some slowing down or interruptions in the services. Mobile services are affected by a used device, its condition, climate, buildings, etc., therefore Benemen Enreach cannot assure uninterrupted services although Benemen Enreach applies everything possible to provide continuous service without interruptions.
Changes or maintenance carried out by network carrier is not in Benemen Enreach responsibility. Benemen Enreach informs the customer’s contact persons about changes and malfunctions in the mobile network based on the information received from a network carrier.
Phone Calls
The Benemen Enreach mobile solution offers the possibility to place and receive voice calls in national and international networks with a mobile device.
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Voice calls, SMSs, and data are supported outside Finland according to the network carrier roaming agreements. Roaming prices and supported countries are listed in the roaming pricing document provided by BenemenEnreach. The user may see restrictions when calling to premium-rate numbers while roaming.
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When a user is roaming outside the home network there are some exceptions/limitations to the availability of Benemen Enreach additional services:
A work number will not be presented in all cases. The presented number will be a mobile number instead.
Roaming calls will not be reported by the Benemen Enreach Reporting service.
Availability information cannot be assured.
Recording of calls to and from the mobile device will not be available.
Benemen Enreach cannot guarantee the functionality of the roaming network.
Mobile data
Benemen Enreach offers a mobile data connection and on request, a limited data speed in 3G and 4G(LTE) networks. Benemen Enreach does not guarantee a specific data speed. Benemen Enreach mobile subscriptions follow Traficom net neutrality ruling regarding data speed. Net neutrality is ensured by EU Regulation and Traficom monitors compliance with the Regulation in Finland. The Regulation aims at ensuring that operators treat all internet traffic equally.
For Benemen users in Telia and Elisa networks, their own APN settings can be used in all cases. Devices are normally using it automatically. For Benemen users in DNA- network, an APN- setting is Benemen specific internet.edelkey.net, which needs to be manually entered by the user.
To enable mobile data usage, correct settings must have been applied. Instructions on how to configure the mobile data connection can be found from the Benemen Enreach website. Most of the phones receive internet and MMS settings by default.
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Roam Like At Home (RLAH) is the customer’s right to use the service in another operator’s network within the EU/EEA without surcharge. In such a case, Benemen Enreach has the right to limit the available data volume according to the EU regulation. Any limitations of the data volume (Fair Use Policy) are shown in the price list. Further, customer’s right to Roam Like At Home is limited to temporary use monitored over a 4 month period. If, during this period, the user has spent more time abroad than at home and roaming usage exceeds domestic usage, Benemen Enreach can ask clarification for the situation. If such use is not temporary, Benemen Enreach reserves the right to charge customers a surcharge according to the current roaming tariff or discontinue roaming.
By default, Benemen Enreach will apply EU regulations of 50€ (excl. VAT) data roaming limitation for every subscriber. After the user has consumed data for 50€ in a roaming state outside of the EU, a data connection outside of the EU/EEA will be blocked.
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A customer operating in Telia and DNA networks has a right to request a data roaming limit to be changed to 0€, 100€, 300€, 500€, 1500€, 5000€ or to be removed. A customer operating in Elisa-network has only 50€ data roaming limit available or the option to remove the data limit. The change to a data roaming limit will be implemented user-specifically in BenePortal.
Messaging
Benemen Enreach supports sending standard SMS messages and multimedia messages. With SMS messages mobile phone users can send 160 characters text messages to one or several other mobile subscriptions. Each 160 characters message string is considered as one message. With multimedia messages (MMS) users can send pictures to other mobile subscriptions.
Instructions on how to set the relevant MMS settings can be found on the Benemen Enreach website.
Roaming
Users can send and receive SMS’s or MMS’s in a roaming state by default. Depending on the country there might deviation in SMS and/or MMS prices. Benemen Enreach has published roaming prices for SMS and MMS’s. Roaming prices are informed to the customer by SMS when entering a roaming state.
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VoIP calls
IP-telephony within the Benemen Enreach portfolio is generated with
BeneVoice Voice for Teams by Enreach
IP-phone
BeneVoice Voice for Windows by Enreach
BeneVoice Voice for Browser by Enreach
Calls are routed via a “Fixed-line” by a local operator but are otherwise location agnostic. Users can place and receive a call the same way independent of the current location. Even while traveling VoIP calls are considered originated from Finland. Users must enter the dialed number with a local area code.
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A balance inquiry is not supported today by Benemen Enreach billing service.
Mobile Certificate (Mobiilivarmenne)
Benemen Enreach offers for users with Benemen Enreach Telia and DNA subscriptions a mobile certificate (mobiilivarmenne) service. With a mobile certificate, a user can perform electronic signings and identifications. A detailed description can be found from https://www.benemen.com/fi/asiakastuki
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Customers can port their existing mobile or fixed-line numbers to Benemen Enreach and retain the same numbers as they currently have when Benemen Enreach services are taken into use. Benemen Enreach requires a mandate from the owner of the number (company/individual user) for porting a number from the current operator to BenemenEnreach. In order to port a number successfully, the current operator must approve the porting.
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When a customer contract ends or when the subscriber leaves Benemen Enreach services, he/she has a possibility for number porting out. Benemen Enreach does not offer services to consumers. If the user wants to port the subscription to himself or to another company, approval for the porting will be required from the customer. If the subscription is terminated and Benemen Enreach has not received a number porting request, a number will be returned to the original operator.
New numbers
Benemen Enreach offers a possibility to provision new numbers for mobile, fixed-line, and special rated services.
New mobile numbers are from Benemen Enreach own number block. Benemen Enreach has a number block starting with 040 towards Telia-network and another number block starting with 045 towards DNA-network and 046 in Elisa -network.
Business numbers (valtakunnallinen yritysnumero)
New business numbers (yritysnumerot) starting with 0293 are available for customers. In addition Enreach enables number porting for business numbers from other operators. These numbers (business numbers) are fixed-line telephone numbers that are the same in all telecommunications areas. To call to a nationwide subscriber number, you have to dial the number in full. You do not need to dial any area codes or operator prefixes.
Special rated numbers
Benemen Enreach offers new special rated numbers and porting possibilities for existing ones. However, calls to special rated numbers are allowed to queue call usage only.
0800-numbers
Benemen Enreach offers new 0800-numbers and supports porting of existing 0800-numbers. New 0800-numbers consist of regular and gold-numbers both having its own cost structure. 0800-numbers are free for callers and actual received calls incl. calls in queue before answered are charged from customer per minute based.
0900- and 0600-numbers and other service numbers
Benemen supports number Enreach offers new 0900- and 0600- numbers and supports porting of existing numbers but does not allocate new numbers..
The 0900 numbers are reserved for public utility services (palveluryhmä I -yleishyödylliset palvelut). The 0600 numbers are reserved for consulting and ordering services (palveluryhmä I -yleishyödylliset palvelut ja palveluryhmä II -asiointipalvelut).
SIM cards and devices
SIM cards
Benemen Enreach undertakes to deliver an appropriate SIM card to the customer and users. Benemen Enreach offers SIM- cards sizes of full size, micro, and nano SIM’s.
eSIM
Enreach eSIM (electronic or embedded SIM) is an SIM card capability built into smartphone. If eSIM support is built in to the device, then it is not necessary to install a traditional physical SIM card, but the subscription is opened electronically in the device for eSIM.
Enreach eSIM supports the same Enreach SIM subscription profiles as what is available for the Enreach standard SIMs when operated in DNA/Telia/Elisa carrier network. eSIM does not support mobile certificate service nor Apple watch installation. eSIM mobile certificate support added to Telia subscriptions 02/2024.
A new subscription can be activated either with a standard SIM or with an eSIM. If and when needed SIM card change can be done between eSIM and standard SIM.
eSIM activation is done with a QR-code which is sent to users email and can be found also from Enreach VoicePortal under user profile management.
Extra-SIM
ExtraSIM users can use the same mobile number in two devices without a need to swap the SIM card from the device to another. ExtraSIM enables usage in any of Benemen’s Enreach’s Finnish carrier networks.
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The customer acquires and maintains suitable devices for mobile calls and VoIP calls. With a special agreement with the customer, Benemen Enreach contributes to the purchase of the devices, such as headsets to PC / mobile devices.
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All outgoing calls can be barred based on Benemen Enreach customer preferences. Benemen Enreach implements call and SMS barring according to the categories as defined by Traficom.
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Barring category P4 bars outgoing traffic to adult entertainment services.
By default, Benemen Enreach applies Category P3 call barring for every user from the customer.
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