BeneVoice Voice for Android and IOSiOS are native mobile applications and user-interfaces for BeneVoicefor EnreachCloud.
The mobile applications help users to easily use, manage, and follow the EnreachCloud services offering an improved knowledge on daily communications with the customers, colleagues as well as personal contacts.
The application makes it possible for users to browse the call history including missed calls in all phone terminal, not just on the mobile phone. Listen to call recordings and voicemails. Use the directories with contacts' up-to-date presence, and “in-a-call”- info. The application can send notifications messages of the service alerts like due callback cases or congestion in some service pool.
Setting-up the current or future personal presence profiles as useful info to colleagues can be made with just a few clicks. User can change a service role when calling out by changing the display number between personal and work numbers. Mobile applications don’t contain softphone, the calls are handled natively using the mobile subscription.
EnreachCloud user account is needed for login.
Screenshots
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Functionality
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Download the app
Android: Get it on Google Play
iOS: Download on the App Store
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Functionality
Contact directory: company and personal
Service pool membership management
Service pool monitoring and notifications
Personal and service pool call history
Call recording listening
Changing the phone number shown to a call recipient
Callback handling (manual case picking)
Call classificationVoicemail handling and settings
Call transfer settings
Call recording settings
Personal directory - upload your own contacts
Availability management
Call privacy settings handling (private/work)
Automatic privacy categorization of calls
Service pool membership management
Service pool monitoring
Service pool notifications on alerts (number of serving users, queuing times, etc.)
Service pool groups
Call classification
Call wrap-up time handling
Supervising of service pool calls (silent listening, whispering, barging)
Callback case manual picking
Callback case handling (call, close, postpone, etc.)
Callback call status handling
Callback list membership handling
Assisted callback - notifications about callback cases related to recent calls
Personal call statistics