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There are separate events defined for CIF1 and CIF2. Only items applicable to the current environment get deployed, so if only CIF1 (single-session app) flavor of Enreach Voice is in use then CIF2 doesn’t appear. it is possible to use both CIF2 CIF1 and CIF2 in the same environment, in that case both CIF1 and CIF2 are present for the same event.
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Display name | ID | Purpose |
|---|---|---|
Click-to-dial | onclicktoact | This event is raised when the user triggers a call from a form by pushing the icon next to a phone number field. |
Customer selected manually | customerSelected | The event is raised when the user picks an item from multiple matches list manually, by clicking the check-mark button. |
Incoming Call | call-incoming | This event is raised when an incoming call is ringing at the agent. |
Incoming call answered | call-answered | This event is raised when the agent answers an incoming call. |
Phone Call Ended | call-ended | This event is raised when the call ends, either if the agent or the customer ends the call. |
Login | logged-in | Raised when the user logs in. No call detail is passed in the context. |
Clicking on one of the event configurations brings us to the detailed config page of that event. let’s check out the most complex one, Phone Call Ended.
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