Status
Current Status view monitors real-time information on Service Queues and Users logged in to relevant queues.
...
Assigning agents into queues and changing queue settings can be done from VoiceHub. See: https://benemen.atlassian.net/wiki/spaces/PD/pages/2283438134/Queue+details?atlOrigin=eyJpIjoiNTVmZDJjNWJkOGRmNDc0ZDhiZDBkNDk2MjZlOGYwNTUiLCJwIjoiYyJ9 and https://benemen.atlassian.net/wiki/spaces/PD/pages/2881880081/Queue+Manage?atlOrigin=eyJpIjoiNGU4NjkxZTYzZDE2NDdmMGEyOTMxZTBiMTQyZDRlNzQiLCJwIjoiYyJ9
Column | No color | Yellow/Orange | Red |
|---|---|---|---|
Queue Length | 0 calls | 1-2 calls | >= 3 calls |
Max wait time | 0-30 sec | 31-60 sec | > 60 sec |
Different ways to view queues
...