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Show technical queues switch displays and hides technical queues, such as IVR menus
Buttons at top right:
Manage - Optional feature. Opens a view where you can create, edit and delete service queues, IVRs prompts, and schedules.
Queue users - This button takes you to an overview on all the members of service queues to see what they are doing at the moment. See more at Queue users, VoiceHub.
Service queue list has the following columns:
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Column | No color | Yellow | Red |
|---|---|---|---|
Queue Length | 0 calls | 1-2 calls | >= 3 calls |
Max wait time | 0-30 sec | 31-60 sec | > = 60 sec |
At the bottom of the list, pagination controls allow you to select how many rows are displayed at same time. You can then move between the pages. You can choose from different row amounts depending on how many rows your list has. Also all rows can be displayed at same time.
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