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Settings button Set age bonus link opens a dialog where age bonus can be changed if that feature is available for the queue.
Please note: Age bonus functionality is not available in this view if you have queue management tools enabled. In that case you can change age bonus (queue priority) in queue management tools.
Age bonus - service queue priority
Settings Set age bonus dialog contains a slider which is be used for defining a service queue's priority. The priority is defined using Age bonus setting. An age bonus is used to prioritize service calls between queues. The age bonus makes the calls appear “older” than they actually are. A higher age bonus means that calls in the queue are prioritized first since they appear older and are allocated first to serving users.
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