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Represents additional status from the contact center agent's perspective. Contains all information about the capability of the user to handle inbound service calls and autoallocated callbacks.
UserStatus Item | Type | Description |
|---|---|---|
CanBeAllocatedTo | bool | If it is possible to allocate a servicecalls to the user. Aggregated composite value from several status items. |
FetchMode | bool | User is in FetchMode, no automatic allocation from ServiceQueues. |
Schedule | bool | User availability is not OffWork |
Available | bool | User availability is not DND |
ServiceTerminals | int | Number of active terminals |
Serving | bool | User is serving in inbound servicecall queues |
ServingCallback | bool | User is serving in autoallocation callback lists |
Talking | bool | If the user is having a call right now. Incoming and outgoing calls are considered as active calls even before call is connected to user |
TalkingStatusChanged | DateTime | Last time the “Talking” status changed. |
WrapUpEnd | DateTime? | If the wrap-up time is active, then the end time, otherwise null |
ActiveQueueId | Guid? | If user is serving a servicecall, queueId of the queue the call was allocated from. |
ParkedCalls | int | Number of parked calls |
WrapUpStart | DateTime? | If wrap-up time is active, then the start time, otherwise null |
UserStatus in REST API
UserStatus endpoint in REST API
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