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  • PRE-REQUISITE: Enreach user accounts must use Enreach Identity for user authentication

  • New feature: Enreach Identity based user authentication to Salesforce embedded web phone

  • The package includes version 2023.2.5 of Voice for Browser embedded web phone. Customers can themselves update the used web phone version via Salesforce side configuration. If version is modified via configuration it must be set to version 2023.2.5 or newer

Release 1.50.6 (7 February 2024)

  • Bug fix: Service Calls feature module bug fix for the issue where scheduled job may fail and stop running due to too many soql row results returned.

  • Bug fix: Enterprise Calls and Service Calls feature modules bug fix for the issue that if there is plenty of calls from different phone numbers ending within the same minute not all of them are created into Salesforce in continuous sync window. Typically these are appearing to Salesforce around 24 hours later with backoff sync.

  • Enhancement: Service Calls feature module enhancement for filtering 'not answered' service call creation. Previously Enreach side 'entry service pool' must have been added to configuration in order to 'not answered' service call details be created. The filter is now enhanced that the 'last service pool' is primary requirement for call details creation. Only if the 'last service pool' is empty then the 'entry service pool' is required.

  • Enhancement: User - External User ID automated mapping to include user's email attribute in Enreach users configuration object record. This is not actively used in the current design, but will be required to be in place when upgrading to Enreach Identity supported version.

  • This package includes version 2024.1.0 of the Voice for Browser embedded web phone. Customers can themselves update the used web phone version via Salesforce side configuration. Please note that if customer has manually set the used web phone version that version will remain in use after the version upgrade.

Release 1.50.5 (28 September 2023)

  • Bug fix: Fix on the issue where clicking system level (outside of Salesforce browser page) visual incoming call notification may cause Salesforce component error to pop up on user's Salesforce view. (This feature was originally introduced in v.1.50.4). The issue is seen to occur starting from Salesforce Winter'24 release.

  • The package includes version 2023.2.5 of Voice for Browser embedded web phone. Customers can themselves update the used web phone version via Salesforce side configuration. Please note that if customer has manually set the used web phone version that version will remain in use after the version upgrade.

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