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The above desktop notification requires Notifications permission for the browser. It is possible that the desktop notification is not displayed in all embedded scenarios.
Why alert sound may be blocked?
Chrome and Edge browsers are preventing audio playback from a window, tab or iframe which the user hasn’t interacted with. This autoplay policy was developed by browser manufacturers to prevent unwanted audio from playing, such as audio or video advertisements.
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The issue is not related to a having a wrong audio device selected. Other audio, such as talking on calls, should work fine during the issue.
How to make the alert sound play?
There are two options how to solve the issue:
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Voice for Browser 2023.2.5 and older do not display any notification messages about the issue.
Voice for Browser 2023.2.6 to 2023.3.1 have different functionality as described here.
Alternative workarounds
Browser workarounds
If the above information doesn’t apply to you, there are also browser workarounds to help with the alert sound not playing back:
Browser-specific audio workarounds
Audio handling mode can be configured for the organization
Voice for Browser 2023.2.6 and later can also be configured with two different options for handling the audio streams: Default and Legacy. This configuration option sets the selected mode for the whole organization. It can still be overridden with the Keep audio devices always connected setting by the user.
The configuration option cannot be set by the user, but instead it is a configuration option for Voice for Browser which is set when the phone is initialized in an embedded scenario. Please contact your admin user or Enreach support for further instructionsThis option may not be available on all embedded scenarios.