...
This document is intended for developers implementing an HTTP endpoint responding to SmartRouting requests, providing routing instructions for Enreach Core.
Example Smartrouting scenario
External CRM system holds information of VIP customers. When VIP customer calls to service, calls should be routed to a separate ‘VIP service queue’, which has higher priority than the normal service queue. If the caller is not recognized as a VIP, the call will be handled in a normal service queue.
| Drawio sketch | ||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Endpoint requirements
Endpoint must work over HTTPS in port 443
Endpoint must respond to requests as soon as possible
Network traffic must be allowed from BeneCloud networks:
80.88.186.0/24
80.88.187.0/24
...