Voice for Dynamics 365 is an embedded CCaaS solution. Use your CRM as a contact center without separate voice channels. All customer data is stored in one place to create a 360-degree customer view.
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The role can be found in: Advanced Settings → Security → Users or Teams, to be assigned for the D365 user.
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It is very important for the customer organization to get automated expiration alerts from Azure if the App secret is about to Expire! After the expiration the connection between Enreach services and WebPhone is lost if it’s not renewed in time.
Customer must send the new renewed App registration information to Enreach before the expiration date so it can be updated in Enreach Azure tenant.
After this the Voice for Dynamics 365 Back-end needs to be updated by Enreach deployment team with the correct App registration data (per environment if needed) for the integration to work.
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