Voice for Dynamics 365 is an embedded CCaaS solution. Use your CRM as a contact center without separate voice channels. All customer data is stored in one place to create a 360-degree customer view.
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Enables customer to use modern authentication method. Typically customer company's users own Microsoft work credentials (AzureAD) with single-sign on experience.
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The role can be found in: Advanced Settings → Security → Users or Teams, to be assigned for the D365 user.
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