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Browser workarounds
Chrome
See First, open Chrome menu from top right corner
Check if your Chrome is Managed by your organization
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at bottom of the menu:
Open SettingsSelect
In Settings, select Privacy and security
Select Site settings
Expand Additional content settings at bottom
Select Sound
Add your url with the Voice for Browser into list of sites that are Allowed to play sound
Restart your Chrome
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Edge
Open Settings
Select Cookies and site permissions
Go to Media Autoplay
Select Allow for all sites, or add your url with the Voice for Browser in to list of allowed sites
Restart your Edge
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A desktop notification is displayed for the user (if notifications are permitted):
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A Also a dialog is displayed inside Voice for Browser. User needs to click on the Fix button to fix the audio problem.:
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This helps with the problem because browser requires user interaction (just a click) with the phone before allowing it to play audio. However, this only helps as long as the phone stays open. If the phone is reloaded, then the audio problem may appear again.
2. Audio handling mode can be configured
It's possible to configure how the phone handles audio streams. There are two optionsVoice for Browser can be configured with two different options for handling the audio streams: Default and Legacy.
Please note: Audio handling mode cannot be changed by the user, but instead it is a configuration option for Voice for Browser which is set when the phone is initialized. Please contact your admin user or Enreach support for further instructions.