...
Users can be filtered by name to find specific users. Grid The list can also be sorted by any of the column headers. You can, for example, sort the talking users at top. The grid list is automatically updated every five seconds and new data fetched for each user.
Show offwork agents switch allows you to show or hide users with off work availability status.
The grid list has columns for:
User name and availability - Availability is indicated with a colored circle and text on hover.
Ongoing call - Red call icon is displayed, if the user is on call.
Talking on pool - The name of the pool is displayed where the user is on a call.
Free - Yes or No (-): Agents are free, when they are active in the pool and are accepting service calls. In addition, their availability status must allow service calls to be allocated and they must not be currently talking.
Accepting service calls - Yes or No (-): Agent is accepting service calls.
Wrap-up time - If the user is in wrap-up time, then the time left is displayed here.
...