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The context parameter of the JS plugin function contains a customerSearchResults property. It is an instance of Enreach.API.customerSearchResults class, which has the following methods:
dataRows property
An array of objects found by multiple matches feature. Each item within the array has the following properties:
id: GUID of the entity
name: display name
type: entity logical name
fieldValues: additional fields displayed in the grid
By iterating the array of search results, additional information can be retrieved for each one by using CIF CRUD APIs.
setColumnHeaders(columnHeaders) function
Manipulates the column headers of the grid. Only Address and City columns ca be overridden. Default columns are removed when the method is called.
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setRowData(id, name, fieldValues) function
Updates the values of a particular item.
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var contact = await Microsoft.CIFramework.retrieveRecord("contact", id, "?$select=fullname,telephone1");
The custom plugin then has to be inserted right before the grid is rendered by Display Customer search results OoB plugin on Incoming call answered event.
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