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Contact directory: company and personal
Personal and service pool call history
Call recording listening
Changing the phone number shown to a call recipient
Voicemail handling and settings
Call transfer settings
Call recording settings
Personal directory - upload your own contacts
Availability management
Call privacy settings handling (private/work)
Automatic privacy categorization of calls
Service pool membership management
Service pool monitoring and notifications
Service pool notifications on alerts (number of serving users, queuing times, etc.)
Service pool groups
Call classification
Call wrap-up time handling
Supervising of service pool calls (silent listening, whispering, barging)
Callback case manual picking
Callback case handling (call, close, postpone, etc.)
Callback call status handling
Callback list membership handling
Assisted callback - notifications about callback cases related to recent calls
Personal call statistics