...
There are separate events defined for CIF1 and CIF2. Only items applicable to the current environment get deployed, so if only CIF1 (single-session app) flavor of Enreach Voice is in use then CIF2 doesn’t appear. it is possible to use both CIF2 CIF1 and CIF2 in the same environment, in that case both CIF1 and CIF2 are present for the same event.
...